These terms govern the use of the ZIRVEN platform. They are a draft based on how the product works today; legal decisions are marked in square brackets.
Parties
[Legal review: legal name and address of the company providing the platform; how the agreement is formed.]
The service
ZIRVEN is a software platform providing appointments, a calendar, customer records, cashier and payment records, reports, a business web page, and WhatsApp and AI features. The current status of each module is shown on the packages page.
Accounts
Business accounts are opened by the ZIRVEN team. The password is changed at first sign-in. The account holder is responsible for keeping account details confidential and for what is done with the account.
The business’s responsibilities
The business is responsible for:
- the accuracy and lawfulness of the services, prices, pictures and texts it enters;
- obtaining the permissions it needs from its customers (for example for marketing messages);
- following Meta’s terms and messaging rules when using WhatsApp;
- switching on and configuring the AI features.
Acceptable use
The platform may not be used to:
- send bulk messages without permission;
- publish unlawful content;
- try to get around security measures or reach other businesses’ data;
- send automated requests that overload the platform.
Third-party services
The WhatsApp Business Platform (Meta) and OpenAI integrations are subject to those providers’ own terms. WhatsApp charges are set by Meta and applied to the business’s own Meta account.
AI replies
AI replies are based on the business’s records but can be wrong. Creating, moving and cancelling appointments are off by default and are switched on one by one by the business.
Fees
Packages and their prices are shown on the packages page. There is no online payment and no payment is taken through these pages; the commercial terms of a package are agreed with the ZIRVEN team when the account is opened. [Legal review: how commercial terms are set, invoicing, taxes and refund terms.]
Cashier records and receipts
ZIRVEN is not a payment institution and does not charge cards; it records payments taken at the counter. Receipts produced by the platform are not e-invoices (e-Fatura / e-Arşiv).
Availability
There may be maintenance and unexpected interruptions. [Legal review: service level commitment, if any.]
Intellectual property
The platform belongs to ZIRVEN. Content uploaded by a business belongs to the business; ZIRVEN uses it only to provide the service.
Limitation of liability
[Legal review.]
Termination
[Legal review: termination terms and what happens to data afterwards.]
Governing law and jurisdiction
[Legal review.]
Contact
[Legal review: contact address.]